Complaint Management

Effective Solutions for Complaint Management

AML & Compliance’s Complaint Management service provides a truly independent and impartial approach to complaint management.

Our Complaint Management team are well versed in the investigation and handling of complaints, working with businesses and their customers to quickly identify and address issues and to assist in complaint resolution.

We adopt an approach which allows early resolution of a complaint in an attempt to diffuse the situation before unnecessary and extensive time and resources are utilised.

Our approach includes:

  • Receipt of the complaint and initial discussions with the business
  • Introduction and discussions with the customer
  • Early resolution if possible
  • Full investigation from a review of documents and liaising with personnel involved
  • Reporting and draft response
  • Responding to the client and discussions as necessary
  • Resolution where possible
  • Further investigation and reporting as necessary
  • Final stance and resolutions
  • If not resolved and where appropriate, Ombudsman involvement liaising with the Ombudsman as necessary and appropriate
  • Final resolution and reporting

It should be noted that we can pick up the complaint at the stage of Ombudsman involvement if appropriate and if the business has handled the complaint internally.

Our pricing starts at £60 per hour for complaint management, and the average complaint will cost approximately £300 to resolve, which is wholly dependent on the complexity and issues involved.

To enquire about our services and how AML & Compliance can work with your business, you can call us on 0203 985 8553, email us at, or complete an enquiry form.

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